FORLER A. MASSNICK
Consultant and Trainer on
ISO 9000 Customer Satisfaction Measurement Requirements
Forler Massnick is a business executive, consultant, trainer, author and lecturer. He has been a corporate vice president of three Fortune 500 companies with responsibilities for public relations, advertising, government affairs, and employee communications. His consulting practice has included customer satisfaction measurement, marketing, strategic planning, and organizational development.
He is author of "The Customer is
CEO," published by the American Management Association and numerous
articles in trade publications on customer satisfaction and the effects of the
e-lance economy on recruiting. An active participant in the American Society of
Quality, he chaired the
Experience: Taught courses for American Management Association in New York, Chicago, Boston and San Francisco; completed AMA course for trainers; guest instructor at University of St. Thomas; developed and taught courses for Control Data Business Advisors; founder and president of Customer, Inc., a customer satisfaction training and consulting firm.
A graduate of